Privacy Policy
Last Updated: December 8th, 2014
OK is a fast and fun way to share experiences with your friends and the world around you. Users can exchange messages with its contacts easily an quickly..
This privacy policy describes how we (OK, Lumbrales Software Ltd) collect, use, and share your information whenever you use our Services. Those Services include every way you might interact with us: through our websites, mobile applications, and any of our other online products and services that link to this privacy policy.
We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the privacy policy that’s available on our website. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification). Of course, if you ever have a question about our privacy policy, just contact us.
Information We Collect
What You Directly Provide Us
For you to create a basic OK account, we need to collect just your phone number as the unique identifier used to link you with your contacts. For additional Services beyond the basic OK account, we may ask you for additional information. And while we hope you’ll remain a lifelong with us, if for some reason you ever want to delete your account, just contact us; but keep in mind that we may retain certain information in backup for a limited period of time or as required by law. For more information about how we store and delete the messages you send or receive through OK, please read the “Message Deletion” section a little farther down.
What You Automatically Provide Us When You Use Our Services
Because OK is about sharing moments with people, there is some information we collect automatically when you access our Services, which we use to facilitate the broad range of communications offered through our Services, to provide you cool features and functionality, and to enable all the other purposes described in this privacy policy. We explain all this below:
- Usage Information: We collect information about your activity and the messages you send and receive through our Services. For example, we collect information such as the time, date, sender, recipient of a message, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot).
- Content Information:Please check out the “Message Deletion” section in this privacy policy; it gives you more information about the message content we collect, how long we keep it, and how long third parties may have access to it.
- Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers (including MAC address and IMEI), browser type and language, mobile device phone number, and mobile network information. We also collect certain device information that will help us diagnose problems in the (hopefully rare) event you experience any crash or other problem while using our Services. So, for example, if we detect a crash or other problematic event, we may collect the list of apps on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
- Device Phonebook and Photos: We don't currently collect any photos or videos stored in your mobile.
- Location Information: We don't currently collect any information related to your location
- Information Collected by Cookies and Other Tracking Technologies: Like most online services, we use cookies, web beacons, and other technologies. Cookies are small data files stored on your hard drive or in device memory that store information about your use of the Services, which can, among other things, help us see which areas and features of the Services are popular and let us count visits. Web beacons are small pieces of software on a webpage or email that help us see how you interact with that webpage or email. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Services. To learn more about how third parties use such technologies on our Services, be sure to read the “Analytics and Advertising Services Provided by Others” section of our privacy policy.
- Website Log Information: We collect log file information when you use our websites. That information includes, among other things, your web browser type and language, access times, pages viewed, your IP address, and the website you visited before navigating to our websites.
Information We Collect From Other Sources
If another user allows us to collect information from his or her device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through OK.
Information We Collect When You Contact Us
Whenever you have a question for our helpful Support team, when you contact the Support team or communicate with us in any other way, we’ll collect whatever information you volunteer. For instance, if you submit artwork, files, or any other materials to us through our websites, we will collect what you give us.
How We Use Information
What do we do with the information we collect? The answer is: Provide you with an amazing set of Services that we relentlessly improve. We currently do not share/shell your information to any third party, nor we will use it to spam you with marketing communications.
Where Information Is Processed
OK is based in the United Kingdom. Although we welcome users from all over the world, keep in mind that no matter where you live or where you happen to use our Services, you consent to the processing and transfer of information in and to the U.K. and other countries. We want you to know this because the laws of the United Kingdom and those of other countries where your information is processed might not be as comprehensive or protective as laws in the country where you live. And while you’re in another country, know that your information may be made available to government or law enforcement requests.
How We Share Information
We currently do not share your information with anyone.
Message Deletion
Delete is our default. That means that most messages sent through our Services will be automatically deleted once they have been viewed or have expired. But—and this is important—you should understand that users who see your messages can always save them, either by taking a screenshot or by using some other image-capture technology (whether that be software or even something as old-fashioned as a camera to take a photo of your device’s screen). If we’re able to detect that a recipient took a screenshot of a message you sent, we’ll try to notify you. But the same common sense that applies to the Internet at large applies to OK as well: Don’t send messages that you wouldn’t want someone to save or share.
In most cases, once we detect that all recipients have viewed a message, we automatically delete it from our servers. And again in most cases, the Services are programmed to delete the message from the recipients’ device as well.
Analytics and Advertising Services Provided by Others
We may let other companies use cookies, web beacons, and other technologies on OK. These companies may collect information about how you use the Services and other websites and online services over time and across different services. The information collected may include unique device identifiers, device manufacturer and operating system, IP address, browser type, pages viewed, session start/stop time, links clicked, and conversion information. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Among the third parties we use for analytics is Splunk Mint, which provides mobile analytics in connection with our app. For more information about Splunk Mint's privacy practices, please visit their privacy policy.
Children
We don’t direct our Services to anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.